Warranty Policies

Our warranties cover the defects caused by non-human factor in material or workmanship in U-Reach products. Only U-Reach clients who purchase products directly from U-Reach may obtain coverage under our limited warranties. All warranties are restricted and defined per the market region in which the product was purchased.

Our warranty periods of main controller are 1 year from the delivery date of purchase. But the warranty of other components inside will follow each product's status and terms. From the second year, the client, at the buyer's request, provide maintenance and the required spare parts appropriately at the buyer's costs and expenses.

Our warranties do not cover any problem that is caused by :
(a) Shock; heat or humidity beyond product specifications; improper installation; operation; unauthorized modification.
(b) Improper installation, operation or unauthorized modification.
(c) Malfunctions caused by other equipment.
(d) Any misuse contrary to the instructions in the user manual.
(e) Our limited warranties are voided if a product is returned dismantled, with damaged labels or any alterations, including removal of any component.