MTS-SAS Series SAS & SATA HDD/SSD Duplicator and Eraser

Questions & Answers

Q1. What distinguishes the system copy mode from the file copy mode and the whole media copy mode?

When it comes to high-speed duplication, maintaining data consistency, and offering valuable functions, there are key differences between system copy and file copy modes as opposed to the whole media copy mode.

1. HDD duplicators support all HDD brands and perform bit-by-bit copying at impressive speeds, typically taking around 1 to 3 hours to duplicate a 1TB HDD (actual speeds may vary based on HDD and duplicator models).
2. With the support of "data-only quick copy," HDD duplicators enable users to save time by skipping empty HDD sectors during the duplication process.
3. In addition to the copy function, HDD duplicators come equipped with extra features and functions, including the ability to erase data and perform DOD erasure.

Q2. How long does it take for SAS duplicators to complete a 1TB duplication?

1. The Carry SAS series of duplicators achieves copy speeds of up to 18GB/min. Thus, duplicating a 1TB drive can be done in approximately 1 hour.
2. The Industrial ITS/MTS Standard Series of duplicators also boasts copy speeds of up to 18GB/min, allowing a 1TB duplication to be completed in about 1 hour.

Q3. What sets HDD duplicators apart from ghost software?

GHOST:

1. GHOST software requires installation on a PC and limits usage to working with only 2 HDDs simultaneously.
2. The speed of operations in GHOST depends on various factors, such as the computer's CPU, RAM, BUS, SATA/IDE, and the models of the HDDs being used.

HDD duplicators:

HDD duplicators facilitate the simultaneous backup of large-scale HDDs without any decline in speed.

Q4. Can I duplicate HDDs with different capacities?

Yes, you can duplicate HDDs with different capacities; however, it is crucial to consider the chosen copy mode.

1. If you opt for quick copy, the duplicator will analyze whether the data can be duplicated based on the capacity and location of the HDD.
2. In the case of NTFS format copying, the target HDD must have a capacity at least 1MB larger than the source HDD.

Q5. Is it possible to copy SSD HDDs?

Certainly! All HDD/SSD duplicators are designed to support the copying of SSDs.

Q6. Why did the copy process fail?

Several reasons could contribute to a failed copying process. Please consider the following possibilities:

1. Ensure that the data capacity of the source HDD does not exceed the capacity of the target HDD.
2. In NTFS copying, confirm that the target HDD has a capacity at least 1MB larger than the source HDD.
3. If the copy stops or fails during the process, check for any bad sectors present in either the target or source HDD.
4. If you cannot determine the reason for the failure, please provide us with a detailed account of the operational process. Include the duplicator's model number and version, as well as the HDD brand, capacity, data size, format, and partition information for both the source and target HDDs. You can download the support form from our website, and we will assist you as soon as possible.

Q7. Why is the copying process unusually slow?

There are a few potential reasons for a slow copying process:

1. The speed limitation of the HDD itself can impact the overall copying speed. You can verify this limitation by checking the specifications of the HDD on your PC.
2. Confirm whether the HDD is placed horizontally or vertically. Any movement during the reading or writing process can decrease the speed due to the HDD's design.
3. If you are copying multiple HDDs simultaneously, investigate whether the issue is specific to certain target HDDs. It is possible that the connector module has been damaged through usage. Contact your local seller to replace the connector module or consider using a new mobile rack.

Q8. Can I copy encrypted data?

As there are various encryption methods, including software and hardware encryption, identifying the specific type of encryption used is essential. If you are uncertain, actual testing may be necessary. Follow these recommended testing steps:

Note: Before initiating the test, ensure that the target drive's capacity is at least equal to that of the source drive.

STEP 1. Perform a Data Area Copy on the Duplicator
Depending on the outcome, you may encounter different situations:

• S1. A green light indicates that the copied device is functional and can be used normally (OK).
• S2. If a red light appears at the beginning of replication, it means the machine cannot detect the device (FAIL).
• S3. If a green light is displayed after the copy process, but the device cannot be used normally, proceed to STEP 2.
• S4. If a red light is displayed during the copying process or near its completion, proceed to STEP 2.

STEP 2. Perform a Whole Media Copy on the Duplicator

Based on the outcome, you may encounter the following situations:

• S1. A green light indicates that the copied device is functional and can be used normally (OK).
• S2. A green light is displayed, but the copied device cannot be used normally (FAIL).

If the device remains unusable even after performing a Whole Media Copy, it suggests that the encryption method may restrict its usability to a specific device serial number or model information. Therefore, copying the device alone will not enable its functionality.